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ITES & BPO
Call Centre / IT Enabled Services Staffing:
Sukhvarsha Management Services (SMS) helps recruit, assess, train and retain the most efficient customer call centre personnel for customer service information centers, technical support hotlines and telemarketing units. Our comprehensive and innovative approach to call centre staffing was built upon best-practice tools. For example, our sophisticated training system uses real-life simulations, including virtual customers, to train employees before they are sent to work.
Successful customer call centre staff needs to be highly motivated with a range of skills. We provide high-calibre professionals, always thoroughly screened and qualified in the following positions:
Customer Service (inbound, outbound or inbound/outbound)
Sales (inbound, outbound)
Market Research (inbound, outbound)
Collections
Help Desk